BUSINESS PHONES

Digital Phones

DIGITAL PHONES. Boost your communication power with a system that is feature-rich and affordable.

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DIGITAL PHONES

IP PHONES. Manage communications between multiple locations and remote employees.

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IP PHONES

ANALOG PHONES. The Panasonic analog phonesare are reliable and affordable.

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ANALOG PHONES

DECT MOBILE PHONES. Keeps you connected to colleagues and customers when you have to leave your work area.

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DECT MOBILE PHONES

technology

TECHNOLOGY
The move continues from conventional analogue telephony towards IP network-based communications, and new technologies are appearing to enable and support the new infrastructure. Inevitably, when there is new technology, there are new acronyms and buzzwords. See our collection of technology articles for descriptions and explanations of telephony in the 21st Century.

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SIP (SESSION INITIATION PROTOCOL)

SIP, or Session Initiation Protocol, is a signalling protocol, which is widely used for setting up and tearing down multimedia communication sessions, such as voice and video calls over IP. Other potential application examples include video conferencing, streaming multimedia distribution, instant messaging, presence information and online games. SIP is a request-response protocol, which closely resembles two other Internet protocols, HTTP and SMTP, the protocols underlying the World Wide Web and email, respectively. 

SIP provides four basic functions:

  1. Translation from a user's name, to their current network address
  2. A mechanism for call management - adding, transferring and dropping participants.
  3. Provides feature negotiation, so that all participants can agree on the features to be supported.
  4. Allows for changes to the supported features during a call.

The protocol can be used for creating, modifying and terminating two-party (unicast) or multiparty (multicast) sessions, consisting of one or more media streams. The simplicity of the specification means that SIP can scale, it is extensible, and it sits comfortably with different architectures and deployment environments. Although SIP was developed as a mechanism to establish sessions, it does not need to know the details of a session; it just initiates, terminates and modifies sessions. 

Several other VoIP signalling protocols exist, but SIP is distinguished by its proponents for having roots in the IP community rather than the telecom industry. SIP has been standardized and governed primarily by the IETF while the H.323 VoIP protocol has been traditionally more associated with the ITU. However, the two organizations have endorsed both protocols in some fashion.

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VOIP (VOICE OVER INTERNET PROTOCOL)

VOIP is an acronym which stands for "Voice Over IP". Most of us are familiar with the "Public Switched Telephone System" (PSTN), which allows us to contact people around the globe by dialling a sequence of numbers. VOIP offers an alternative, which works by routing digitized voice signals over IP networks, such as Company Intranets, or in some cases the public Internet. 

On the face of it, the PSTN hasn't really changed much in more than 100 years. There have been many technology changes and improvements, such as tone dialling and Caller ID, but as far as the user is concerned, it's still a matter of dialling (more recently, pressing) a sequence of numbers, and getting connected to the person who's number was dialed. However, what happens behind the scenes to make this happen has changed considerably in recent years. 

VOIP isn't a particularly new technology; there are papers and patents about the subject dating back several decades, and there was some early VOIP software available as early as 1991. The basic principle is pretty simple; it is essentially the same technology that is used to stream music across the Internet. Voice sounds are picked up by a microphone and digitized by the sound card. The digitized audio is then compressed using an audio codec. This works by removing redundant and unneeded data, while maintaining the legibility of the audio, to make the stream compact enough to be sent in real time over the network. The term codec is short for "enCODer/DECoder". The sounds are encoded at the sending end, sent over the network and then decoded at the receiving end, where they are played back over speakers or a headset. 

The only requirements are a network connection between the two computers of an adequate speed, and matching codecs at each end. Regular "off the shelf" PCs equipped with microphones, sound cards, headsets and a broadband connection fit the bill perfectly.

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DECT (DIGITAL ENHANCED CORDLESS TELEPHONY)

DECT stands for Digital Enhanced Cordless Telephony which is a digital wireless technology that originated in Europe, but has been adopted increasingly worldwide, for cordless telephones, wireless offices and even wireless telephone lines to the home. DECT is a radio access technology, rather than a comprehensive system architecture; DECT has been designed and specified to work with many other types of network, such as the PSTN (conventional telephone networks), ISDN (new digital and data phone networks), GSM (mobile phone networks) and more. 

By late 1987, there were two competing technologies in the wireless telephony market, the UK CT2 and the Swedish CT3. It was decided by ETSI (European Telecommunications Standards Institute) that a new standard was needed, combining the best of both CT2 and CT3, plus further improvements. Consequently, in January 1988 DECT was born. 

Panasonic DECT products fall into two main categories. Consumer DECT products are designed for home use, and usually consist of a base station which simply plugs in to the existing telephone wall socket, along with a handset, or a number of handsets. Business DECT products on the other hand, are designed to be used with Panasonic PBX products, usually in a business environment. These products bring the advanced features of PBX systems to wireless handset users, such as voicemail and presence indication. 

There is an interoperability profile for DECT, called DECT GAP, which exists to allow two different products from different manufacturers to interoperate for basic functions. The two products must conform to both the DECT standard and the GAP profile within the DECT standard in order for this to work successfully. The acronym GAP stands for Generic Access Profile.


BUSINESS SOLUTIONS
Discover how a variety of business types can gain a business advantage through the use of Panasonic Communications Systems.

  • Car Dealerships
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    Car Dealerships

    Panasonic provides solutions for:

    • Large "warehouse" sales dealerships
    • Service departments and customer care lines
    • Mobile employees

    With Panasonic Solutions - business receptionists can easily manage routing of all calls to specific departments and sales staff, with application connectivity for all calls to be monitored and recorded in real-time.

  • Education
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    Education

    Panasonic provides solutions for:

    • Single or multi-building campuses
    • Staff working at home or on the road
    • Out of hours call handling and availability
    • Flexible, cost effective solutions to improve your business needs

    With the Panasonic Solution for Education – it’s easy to setup and manage advanced call handling solutions for all calls arriving from customers. Staff can be part of the team wherever they might be, in the office, with parents, or travelling to different locations.

  • Real Estate Agents
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    Real Estate Agents

    Panasonic provides solutions for:

    • Single or multi-site offices
    • Staff working at home or on the road
    • Out of hours call handling and availability
    • Flexible, cost effective solutions to improve your lead-sales ratio

    With the Panasonic Real Estate Solution – it’s easy to setup and manage a small call centre solution, providing advanced call handling solutions for the supervisor and team member alike. Real Estate is often a mobile business and staff can be part of the team wherever they might be, with customers, working at home, or travelling to a different office.

  • Governments
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    Governments

    Panasonic's range of Network Communication Platforms and applications provides solutions for Local Council & Governmental organizations, through a variety of collaboration tools designed to enhance communication, including audio and web conference calling and multi-site networking solutions. 

    Unified Messaging Solutions can allow public citizens easy access to multiple departments with full autoattendant functionality, call menus and voicemail messaging for simple sharing of information, e.g. waste collection timetables, office opening hours, department telephone numbers. 

    Departmental call groups can help to make sure that calls can be answered, even during busy times or when some team members are away from their desks

  • Health Care
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    Health Care

    Panasonic provides solutions for the Healthcare industry that can optimize communications across large sites and geographically diverse locations, to help improve efficiency and service levels. 

    Panasonic’s NCP can seamlessly integrate with Communication Assistant Productivity software for improved efficiency. CRM application integration allows medical staff from all locations faster access to patient contact data. Employees can also view appointment diaries for all locations. 

    Since medical staff are constantly on the move, Panasonic’s DECT wireless handsets can play an important role within a hospital environment ensuring that key members of staff can always be contacted no matter where they are in the hospital.

    Please visit this link to learn more: Health Care Solutions

  • Hospitality
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    Hospitality

    Panasonic solutions have hospitality specific features built-in, with a range of desk and wireless devices ideal for Hotel suites and rooms, business centres and event offices. Standard based product applications like unified messaging, call accounting & reporting, combined with third-party interfaces for Front-Of-House (FOH) and call billing help provide a complete solution. 

    The Panasonic Network Communication Platform (NCP) comes with an exciting array of business intelligent features specifically designed to help the Hospitality industry with complete solutions. 

    Using a range of devices, hotel staff can access built-in features like check-in/check-out for guests, view the room status and much more. At the touch of a button guests are checked in and telephones setup, allowing calls to be made by the guest from any extension in a room.

  • Legal Professions
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    Legal Professions

    Panasonic provides solutions for:

    • Single Solicitors or Lawyer Offices
    • Multi-site offices
    • Travelling employees
    • Home or remote worker team members

    With Panasonic Solutions for legal professionals - business secretaries can easily manage routing of all calls to specific lawyers, team leaders and accounting staff, with application connectivity for all calls to be monitored and recorded in real-time, with full call-by-call billing.

  • Logistics
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    Logistics

    Panasonic provides solutions for:

    • Small, medium and large logistic and distribution warehouse facilities
    • Mobile and remote workers
    • Multi-site organizations

    With the Panasonic Logistics Solution - employees can remain in touch from anywhere on site, thanks to multi-cell cordless DECT systems, along with sophisticated voice mail systems to make sure messages get through, even at busy times.

  • Manufacturing
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    Manufacturing

    Business-smart wireless handsets allow office mobility, so that employees can receive calls while away from a desk. Built-in features can even allow a wireless handset to have the same extension as a desk phone, so colleagues and customers can always stay in touch. 

    Multi-Cell DECT Solutions provide automatic call hand-over between cells in a large or multifloor building, enhancing coverage and providing true communication mobility. 

    The range of handsets include a ruggedized DECT model that is suitable for tough environments, such as manufacturing and meets strict dust and splash resistant standards to protect the handset.

  • Residential Care
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    Residential Care

    Panasonic provides solutions for:

    • Unique telephone number and range of fixed or wireless devices for each user
    • Immediate access to staff working at home or on the road with just one number
    • Out of hours call handling and recording
    • Flexible, cost effective solutions to improve business needs

    With the Panasonic Care Solutions – it’s easy to setup and manage a range of fixed or wireless devices for residential or visiting family members. Staff members can be part of the team wherever they might be, with residents, visiting customer homes or travelling to a different location.

  • Sales
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    Sales

    Panasonic provides solutions for Sales based organizations including Mobile/GSM Integration, call centre tools, rich presence functionality and Conference Calling for efficient and cost effective communication with remote workers. 

    Panasonic’s NCP, together with Communication Assistant desktop productivity application, enables a whole host of features to help assist remote workers, such as Mobile phone Integration, CRM and email integration, Point and Click Call Control, Visual Voice Messaging, Instant Messaging, Conference Calls and much more. 

    Integration with MS Outlook enables the sales team to access emails and receive visual voice messages, which can be accessed through the PC speakers or headset. The sales team also have the quick option of sending text based messages to colleagues through Instant Messaging (chat).


UNIFIED COMMUNICATIONS
The message is clear that Unified Communications is the way forward for organizations looking to optimize business processes. As the evolution from the traditional desktop only environment to an increasingly mobile workforce continues, Panasonic provides all the necessary communication tools to help businesses communicate effectively – anytime, anywhere!

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What is Unified Communications

Unified Communications can be defined as "Communications integrated to optimize business processes". Unified Communication is not a single product; but a solution made up of a variety of components and elements, including: messaging (email, instant messaging, voice, video), phone calls, conferencing, rich presence (online and telephony), device awareness and status, and information sharing, all tied together with a common user interface.

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Who is Unified Communications for?

n today’s fast paced business world, businesses need to be more nimble and provide better customer service - quickly and cost effectively. More and more businesses are moving away from the traditional desktop working environment, as more employees go mobile - working on the move, from home, moving between various offices/branches or travelling anywhere around the globe. In such dynamic work environments, it is essential that businesses can effectively communicate internally or with customers anytime, anywhere. 

Unified Communications can help any business that needs to stay in touch, by presence enabling business processes and allowing anytime, anywhere access to business communications.

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Why use Unified Communications?

 

There are numerous benefits to be gained from integrating UC with existing business processes and applications, such as:

  • Streamlined communications
  • Increased productivity
  • Team management
  • Mobility
  • Enhanced customer service

All these benefits can allow businesses to manage time more effectively through faster interaction, hence improving customer satisfaction by making employees more productive and responsive to customer requests.


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